Delete your LeashOps account

You can close your account from inside the app, or ask us to do it for you. Either way your sign-in stops working straight away.

From the app

• Pet owners: open Me (the last tab), scroll to the bottom and tap Delete my account. Type DELETE to confirm.
• Co-owners (you were added to somebody else's household): open Me and tap Remove me from this household. Only your sign-in is removed; the household's account is not changed.
• Staff: open My Profile, scroll to the bottom and tap Delete my account.

By email

Email angela@maudehq.com from the address on your account, saying which pet-care company you use. We confirm by reply and close the account within 7 days.

What is deleted, and what is kept

Your name, contact details, address, entry instructions, pets' details, photos, PIN and notification tokens are removed, and your messages leave the company's inbox. Visits that were already carried out and paid for stay in the pet-care company's records as its business and tax records, with your personal details removed and the name shown as "Former client". Payments stay as amounts and dates with no name attached. The full rule is in the Privacy Policy.