LeashOps Support

LeashOps is the app your pet-care company uses to schedule visits and keep you updated. For most questions the fastest answer comes from the company itself, because they know your bookings, your pets and your account.

If you are a pet owner

• Questions about a visit, a booking, a price or a payment: message your company from Messages in the app, or call them.
• Trouble signing in: tap Forgot your PIN? and a code is emailed to you. If the email never arrives, check your spam folder, then contact your company; they can confirm which email address is on your account.
• The app looks wrong or a button does nothing: close the app completely and open it again. That fixes almost everything.
• Notifications not arriving: in the LeashOps app from the App Store or Google Play, turn them on under Me (or My Profile), then send yourself the test it offers. On the website on an iPhone, the app must be on your home screen first (Safari, Share, Add to Home Screen).

If you work for a pet-care company

• Everything you do in the app is explained under How To.
• Forgotten your PIN: your company's owner can set you a new one from the Team page.
• Something about a visit today: contact your office directly; do not wait on the app.

If you run a pet-care company

• Email angela@maudehq.com. Say what you tapped and what happened, and which company you are, and we reply within one business day (Monday to Friday).
• Billing questions for your LeashOps subscription go to the same address.

Privacy and deleting an account

See our Privacy Policy. To delete your account, open My Profile in the app and choose Delete my account, or ask your pet-care company, or email angela@maudehq.com.

LeashOps is made by Maude LLC, Madison, Wisconsin.